Frequently Asked Questions

Frequently Asked Questions

Q: How long does shipping take?
A: Standard shipping typically takes 7–15 business days, depending on your location. You’ll receive a tracking number once your order is processed.

Q: Where do you ship from?
A: Our items ship directly from our trusted global supplier, primarily based in Asia, to help keep costs low and value high.

Q: Do you accept returns or refunds?
A: Yes. If your item arrives damaged or incorrect, contact us within 7 days of delivery. We’ll work with you to resolve the issue quickly. See our Return Policy for more.

Q: Is the fidget pen loud?
A: Not at all. The FocusFlow™ Pen is designed for silent, smooth use—perfect for classrooms, offices, or anywhere you need discreet focus.

Q: Can I use the fidget pen as a regular pen?
A: At this time, the FocusFlow™ is a dedicated fidget tool—not a writing pen.